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- About Policies
Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative. If we aren’t available, drop us an email and we will get back to you within 24 hours!
Pre Purchase Questions
Q: “What makes Vita NutriUS supplements different from other brands?”
Vita NutriUS supplements are crafted in the USA using clean, high-purity ingredients and research-driven formulas designed to support real everyday wellness.
Q: “Are your supplements suitable for beginners?”
Yes, all Vita NutriUS products are beginner-friendly and come with clear usage instructions on each product page.
Q: “Do I need a prescription to use Vita NutriUS supplements?”
No, all Vita NutriUS supplements are non-prescription and safe for general wellness use.
Q: “How do I choose the right supplement for my needs?”
Each product page explains benefits and ideal use cases. If you need help, you can contact vitanutrius@gmail.com for personalized guidance.
Q: “Are your supplements safe to take together?”
Many formulas can be combined safely, but if you use medication or have a medical condition, consulting a healthcare provider is recommended.
Q: “Do you offer vegan or allergen-friendly supplements?”
Yes, several products are vegan, gluten-free, soy-free, or allergen-friendly. Check each ingredients list for details.
Q: “Where are Vita NutriUS supplements manufactured?”
All Vita NutriUS supplements are manufactured in the United States under strict quality and safety standards.
Q: “Do your products contain artificial colors or unnecessary fillers?”
No, Vita NutriUS focuses on clean, minimal-ingredient formulas without artificial colors or unnecessary additives.
Q: “Can I use Vita NutriUS supplements long-term?”
Yes, our supplements are designed for safe, long-term daily use unless stated otherwise on the label.
Q: “How do I know if a product is in stock?”
Product availability is shown on each product page. If something is out of stock, you can choose to receive a restock email notification.
Order & Shipping
Q: “How long will delivery take?”
Orders are processed within 1–2 business days and typically arrive within 2–3 business days.
Q: “How can I track my order?”
A tracking number is emailed to you once your order ships, allowing you to follow your package online.
Q: “Do you ship internationally?”
At this time, Vita NutriUS ships within the United States only.
Q: “Can I change my shipping address after placing an order?”
Address changes are only possible before the order is shipped. Email vitanutrius@gmail.com immediately if you need to update details.
Q: “Why hasn’t my tracking number updated yet?”
Tracking updates may take 24–48 hours depending on carrier processing times.
Q: “What happens if I miss my delivery?”
Missed deliveries are not eligible for returns or refunds, unless the item arrives damaged, defective, incorrect, or expired.
Q: “My order shows as delivered, but I haven’t received it. What should I do?”
Check with neighbors and your local carrier first. If the package is still missing, contact vitanutrius@gmail.com for assistance.
Q: “Do you deliver to P.O. boxes?”
Yes, most orders can be delivered to P.O. boxes depending on the carrier.
Q: “Can multiple orders be combined into one shipment?”
Orders placed separately cannot be merged once they enter processing.
Q: “What if my order arrives damaged or incomplete?”
Send photos and your order number to vitanutrius@gmail.com so we can arrange a replacement or refund according to policy.
About Policies
Q: “Where can I find your return, refund, and shipping policies?”
You can review all of our store policies here:
Return & Refund Policy, Privacy Policy, Shipping Policy, and Terms of Service.
These cover everything from return eligibility and timelines to how we protect your information and handle shipping claims.
Q: “What is your return policy?”
Returns are accepted within 30 days only for seller-caused issues such as damaged, defective, incorrect, or expired items.
Returned products must be unopened and unused.
Q: “How do I request a refund?”
Email us with your order ID and photos of the issue.
Refunds are issued only for unopened items with a seller-caused problem.
Q: “Do you offer exchanges?”
Exchanges are only available for seller-caused issues and only if the product remains unopened.
Q: “Are sale items or gift cards refundable?”
Sale items and gift cards are non-refundable, except when the product arrives damaged, defective, incorrect, or expired.
Q: “How do you protect my personal information?”
Your data is protected under our Privacy Policy using secure, industry-standard practices.
Q: “Are Vita NutriUS products authentic and safe?”
Yes, all supplements are authentic, manufactured in the USA, and tested for safety.
Q: “Is my payment information secure?”
Payments are processed through encrypted, secure gateways to protect your financial data.
Q: “Do you charge taxes or import fees?”
Applicable taxes may be added at checkout based on your location. No import fees apply for domestic U.S. orders.
Q: “What happens if I disagree with your Terms of Service?”
Using the website indicates acceptance of the Terms of Service. If you disagree, you should discontinue use of the site.